Our policy is valid for 30 days. You have received this product for more than 30 days. Unfortunately, we cannot provide you with a refund or exchange.
The return processing time is 1-2 working days, please pay the return fee yourself.
To be eligible for a return, the product must be unused and in the same state as when it was purchased. It must also be in the original packaging.
In order to complete your return, we need a receipt or proof of purchase.
Please do not return the purchased product to the manufacturer.
2. Refund (if applicable)
After receiving and checking your return, we will send you an email to inform you that we have received the return. We will also notify you to approve or reject the refund.
If you are approved, the refund will be processed within 2-3 days and the credit limit will be automatically applied to your credit card or original payment method.
According to our three-year warranty policy, if there are quality problems with our products, please contact us and tell us the name of the product you purchased, order number, time of purchase, and usage problems.
We will respond to you in time and provide solutions according to your description. If it cannot be solved, we will replace the same new product for you for free.
The arrival time of the replacement product is determined by your region and courier company.
*It must be ensured that the product is not damaged in appearance.
4. Order cancellation
If you need to cancel the order, please contact us in time, we will reply and resolve within 1-2 days.
5. The refund is overdue or lost (if any)
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take some time to formally refund.
Next, please contact your bank. Refunds usually require some processing time.
If you have completed all the steps and still have not received a refund, please contact us at firstname.lastname@example.org
6. Communication (if applicable)
We only allow replacement or return of goods if there is a quality problem in the product itself, or if there is damage such as damage during transportation. If you need to return, please contact email@example.com, we will contact you in time and provide you with the return address.
If the item is marked as a gift after being purchased and shipped directly to you, you will receive a gift credit for the return value. After receiving the returned items, the gift certificate will be mailed to you.
If the item is not marked as a gift at the time of purchase, or if the giver sends the order to yourself and then sends it to you, we will return the gift to the giver, who will know about your return.
If you need to return, please contact firstname.lastname@example.org, we will contact you in time and provide you with the return address.
You will be responsible for paying your own shipping costs for the returned items. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Depending on your residence, the time it takes for the exchange product to reach you may vary.
If your shipping cost exceeds $75, you should consider using traceable shipping services or purchasing shipping insurance. We do not guarantee that you will receive the returned items.